MiContact Center Business
6.9#54 in call center softwareAndroidiOSWebAPI
VisitMiContact Center Business vs VICIdial
What both publish
| Fact | MiContact Center Business | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | The SIP documentation center lists integration documentation for Google Contact Center AI. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
MiContact Center Business plans
- Contact CenterPriced on request
- WorkgroupPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick MiContact Center Business if…
It suits organizations managing customer interactions across voice and digital channels, with needs for reporting, IVR, and workforce management. The listed bundles distinguish between operations with more or fewer than 100 concurrent agents.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.