MiaRec
7.4#2 in call recording softwareFrom $25 a monthWebAPILinuxSelf-hosted
VisitMiaRec vs Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence
5.6#22 in call center speech analytics softwareWeb
VisitWhat both publish
| Fact | MiaRec | Observe.AI Conversation Intelligence |
|---|---|---|
| Auto QA | Auto QA evaluates conversations against scorecards, supplies transcript evidence, and lets supervisors review or override results. | Auto QA evaluates every call and chat against a rubric and links scores to transcript moments. |
| Founded | 2013 | 2017 |
| Headquarters | Silicon Valley | Redwood City, California, USA |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Observe.AI offers 250+ enterprise integrations connecting CCaaS, CRM, BI, data lakes, APIs, and MCP. |
| Security controls | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. | Security controls include encryption, PII/PCI/PHI redaction, SSO, MFA, granular RBAC, and BYOK/KYOK. |
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Observe.AI Conversation Intelligence plans
- Custom enterprisePriced on request
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.
Pick Observe.AI Conversation Intelligence if…
It suits enterprise contact centers, particularly in banking, healthcare, insurance, transportation, travel and hospitality, and utilities. Teams seeking automated interaction QA, agent guidance, and coaching workflows may find its capabilities relevant.