MARA
7.3#41 in review management softwareFrom €70 a monthWebAPIExtension
VisitMARA vs Superchat
What both publish
| Fact | MARA | Superchat |
|---|---|---|
| API | The read-only API provides reviews, analytics, service tickets, and widget data for BI tools, dashboards, or automations; API and MCP access is rate limited on Core and unlimited on Intelligence. | Superchat exposes a unified REST API for WhatsApp, Instagram, SMS, email and other connected channels. |
| Free plan | No | Yes |
| Headquarters | Mannheim, Germany | Berlin, Germany |
| Integrations | Supported PMS systems include Mews, Apaleo, Ibelsa, Protel, LikeMagic, Oracle OPERA Cloud, StayNTouch, and Guestline; ASA is listed as coming soon. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Monitoring alerts | Yes | Yes |
MARA plans
- Lite€70 a month
- Core€130 a month
- Intelligence€210 a month
Superchat plans
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- Custom—
Pick MARA if…
MARA suits independent hotels, small groups, and hotel portfolios seeking review response and feedback tools. Its plan descriptions address single properties as well as groups with one to unlimited properties.
Pick Superchat if…
Superchat suits businesses that want to collect and monitor reviews across several platforms while managing customer conversations in a shared inbox. It may also fit teams seeking review invitations, reminders, and mobile access for replying to customers.