ManageEngine ServiceDesk Plus
8.0#2 in it vendor management softwareFrom $10 a monthAndroidiOSWebAPI
VisitManageEngine ServiceDesk Plus vs Oracle Service
Oracle Service
7.5#9 in customer self-service softwareFrom $70 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | ManageEngine ServiceDesk Plus | Oracle Service |
|---|---|---|
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. |
| Licence | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. | The Cloud Service agreement grants a limited, nonexclusive, nontransferable internal-use licence and reserves ownership to Oracle or its licensors. |
| Limit: complexity | Reviewers report that the interface can feel complex or unintuitive, with a learning curve for initial setup, advanced workflows and integrations. | Independent reviews describe the platform as very complex, bureaucratic and difficult for less technical teams to use. |
| Rating on Capterra | 4.4 out of 5 from 234 reviews | 4.5 out of 5 from 13 reviews |
| Rating on G2 | 4.2 out of 5 from 253 reviews | 3.9 out of 5; review page does not state a review count |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1481 ratings | 4.3 out of 5 from 78 ratings |
| Rating on GetApp | 4.4 out of 5 from 234 reviews | 4.5 out of 5 from 13 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 142 reviews | 8.2 out of 10 from 238 reviews and ratings |
ManageEngine ServiceDesk Plus plans
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
Oracle Service plans
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
Pick ManageEngine ServiceDesk Plus if…
You want what its maker publishes above — check its page for the details.
Pick Oracle Service if…
It suits organizations seeking web-based enterprise service request management with customer access, automated tickets, SLA handling, and API connectivity.