Luware Nimbus
8.1#14 in call center softwareAndroidiOSWebAPI
VisitLuware Nimbus vs VICIdial
What both publish
| Fact | Luware Nimbus | VICIdial |
|---|---|---|
| APIs | Luware documents a Power Automate connector and an OData API for integrations and reporting data. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Free plan | No | Yes |
| Headquarters | Zurich, Switzerland | St. Petersburg, Florida, United States |
| Integrations | The product connects to CRM and ticketing systems through Power Automate, and offers Power BI/OData reporting, website widgets and CRM screen pops. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Outbound dialer | Yes | Yes |
| Product | Luware Nimbus is a cloud native customer experience and contact center platform built around Microsoft Teams. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Rating on Capterra | 4.4 out of 5 from 7 reviews | 4.7 out of 5 from 266 reviews. |
| Rating on G2 | 4.4 out of 5 from 8 reviews | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.4 out of 5 from 7 reviews | 4.7 out of 5 from 264 reviews. |
Luware Nimbus plans
- Nimbus CapturePriced on request
- Advanced RoutingPriced on request
- Contact CenterPriced on request
- Attendant ConsolePriced on request
- Enterprise RoutingPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Luware Nimbus if…
Nimbus suits organizations running customer-facing or internal service operations, from helpdesks and receptions to large contact centers. It is aimed at teams using Microsoft Teams that need call routing, digital channels, and workflow analytics.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.