Lookback
7.1#3 in consumer video feedback softwareFrom $299 a yearAndroidiOSWeb
VisitLookback vs Loop11
What both publish
| Fact | Lookback | Loop11 |
|---|---|---|
| Intended users | Lookback describes its platform as supporting product and research teams conducting customer research and sharing findings with stakeholders. | Loop11 says it is used by UX consultancies, agencies, government organizations, education, nonprofits, web designers and developers, and online businesses. |
| Product | Lookback is a remote user research platform for moderated and unmoderated studies, including interviews and usability testing. | Loop11 is an online usability testing platform for studies on websites, apps, prototypes, and wireframes. |
| Security | Lookback states it undergoes regular SOC 2 Type II audits and adheres to GDPR and CCPA requirements. | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. |
| Trial limits | The trial includes five sessions and 60 days of access, requires no credit card, and excludes exports; recruitment is available upon request. | The 14-day free trial includes three user studies with Enterprise features and requires no credit card. |
Lookback plans
- Freelance$299 a year
- Team$1,782 a year
- Insights Hub$4,122 a year
- EnterprisePriced on request
Loop11 plans
- Rapid Insights$199 a month
- Pro$399 a month
- EnterprisePriced on request
Pick Lookback if…
Lookback suits product and research teams conducting customer research and sharing findings with stakeholders. It is also suited to teams that need mobile study capture or participant recruitment.
Pick Loop11 if…
It suits UX consultancies, agencies, government, education, nonprofits, designers, developers, and online businesses. Teams needing moderated, unmoderated, prototype, or mobile studies can use its supported methods.