Level AI Contact Center Analytics
6.0#13 in call center speech analytics softwareWebAPI
VisitLevel AI Contact Center Analytics vs MiaRec
What both publish
| Fact | Level AI Contact Center Analytics | MiaRec |
|---|---|---|
| Encryption | The security page states that data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. |
| Headquarters | Mountain View, California, United States | Silicon Valley |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
Level AI Contact Center Analytics plans
- Level AI Contact Center AnalyticsPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick Level AI Contact Center Analytics if…
It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across customer conversations. Organizations needing role-based access, scheduled reports, or contact-center system integrations may also find its capabilities relevant.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.