KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
8.0#8 in it help desk softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | KIX | Spiceworks Cloud Help Desk |
|---|---|---|
| Company legal name | The maker is KIX Service Software GmbH, registered with Chemnitz District Court under HRB 23192. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Mobile | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. | Spiceworks' 2026 product update mentions advanced search across desktop, mobile, Android, and iOS. |
| Product | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. | Spiceworks describes Cloud Help Desk as one of its free tools and apps. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | 1.8 out of 5 from 62 ratings |
| Rating on Google Play | The Google Play listing displays no user rating or review count and shows 50+ downloads. | 2.3 out of 5 from 127 reviews |
| Self-service portal | The self-service portal is a KIX Pro capability rather than part of KIX Start. | A customizable browser portal lets end users submit requests, communicate with agents and view ticket status. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Spiceworks Cloud Help Desk plans
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick Spiceworks Cloud Help Desk if…
It suits organizations looking for cloud help desk ticketing with unlimited end users and a free Core plan for up to five Tech & Admin seats. Teams needing an ad-free experience, unlimited Tech & Admin seats, or 24/5 live chat can consider Premium.