KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.5#19 in it sla management softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | KIX | SmartSuite Enterprise Service Desk |
|---|---|---|
| API | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. | The REST API can retrieve, read, update, and delete solution data, while webhooks can deliver events to external systems. |
| Company headquarters | The registered address and LinkedIn primary location are Schönherrstraße 8, 09113 Chemnitz, Germany. | The company lists Newport Beach, California as its headquarters. |
| Company legal name | The maker is KIX Service Software GmbH, registered with Chemnitz District Court under HRB 23192. | Crunchbase identifies the company as SmartSuite Holdings, Inc. |
| Documentation | The help center covers KIX Start, KIX Pro, cloud, self-service portal and Field Agent topics, with installation and update guidance. | The public developer portal includes endpoint references, authentication, errors, rate limits and webhook documentation, while the Help Center has an API collection with 11 articles. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
| Knowledge management | The platform provides configurable FAQ categories and role-based visibility for knowledge articles. | The suite centralizes structured knowledge and links FAQs to service workflows to reduce ticket volume. |
| Mobile requirements | The official system-requirements page lists iOS 17+ and Android 13+ for the Field Service App. | The help page lists iOS 11+ and Android 7+ as mobile requirements, while the current App Store listing requires iOS 16.4+. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | 3.9 out of 5 from 68 ratings |
| Rating on Google Play | The Google Play listing displays no user rating or review count and shows 50+ downloads. | 3.5 out of 5 from 86 reviews |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
SmartSuite Enterprise Service Desk plans
- Team$15 a month
- Professional$32 a month
- EnterprisePriced on request
- SignaturePriced on request
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick SmartSuite Enterprise Service Desk if…
It suits organizations that want a shared portal and workflows for internal service requests across departments. The listed capabilities also fit teams needing approval records, SLA tracking, and configurable routing.