Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs OTOBO
What both publish
| Fact | Jira | OTOBO |
|---|---|---|
| Founded | 2002 | 2011 |
| Headquarters | Sydney, Australia and San Francisco, California | Leiblfing, Germany |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | Security capabilities described by the maker include two-factor authentication, brute-force protection, SSL encryption, access controls, and audit logging. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The maker offers paid Entry, Professional, and Enterprise support plans with different service hours, response times, and service-request allowances. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
OTOBO plans
- Entry€3,900 a year
- Professional€9,900 a year
- Enterprise€24,500 a year
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick OTOBO if…
OTOBO suits organizations coordinating IT or non-IT service work across departments, providers, and customers. It may be relevant to teams that need ticket workflows, a service catalog, and integrations through REST or SOAP APIs.