ITSM 365 vs QueueDesk
| ITSM 365 | QueueDesk | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | — | $79/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web |
| Free plan | No | Yes |
| SLA scope | both | both |
| Escalation automation | Yes | — |
| Business-hour calendars | Yes | — |
| Multi-level SLAs | Yes | Yes |
| SLA reporting | Yes | Yes |
| API access | Yes | — |
Both are listed in Best IT SLA Management Software. On Everything Xiaomi, QueueDesk scores higher on our published basis.