ISP Billing
8.0#1 in telecom billing softwareFrom €49 a monthFree planAndroidiOSWebAPI
VisitISP Billing vs ISPbox
What both publish
| Fact | ISP Billing | ISPbox |
|---|---|---|
| Customer portal | Customers can view documents and services, pay, accept quotes, open tickets and manage notification preferences when modules are enabled. | Subscribers can view balances, invoices and service status, pay invoices, use autopay and submit support tickets through a branded portal. |
| Documentation | The bilingual operating manual contains procedures, settings, examples and screenshots, with more than 70 operating guides advertised on the home page. | The official wiki includes setup, router, RADIUS, billing, QuickBooks, customer portal, monitoring, permissions, audit log, REST API, reseller API and MCP guides. |
| Headquarters | Martina Franca, Taranto, Italy | Poland |
| Intended users | The maker describes ISP Billing as a platform built for ISPs and highlights managing ISP customers, services, billing, support, and network operations. | The product is presented for ISPs and WISPs managing subscribers, network infrastructure, billing and field operations. |
| Licence | ISP Billing is proprietary software licensed non-exclusively, non-transferably and only for the agreement period; Dieffe retains intellectual-property ownership. | A community-networks software catalogue classifies ISPbox as proprietary rather than open source. |
| Payments | Payment workflows include gateways, payment recording, reminders, reconciliation and customer self-service payment pages. | The listed payment gateways are Stripe, PayPal, Authorize.net and Square, using the ISP's own merchant accounts and webhook reconciliation. |
| Purpose | ISP Billing is a cloud management platform that connects customer records, services, billing, support, and network operations for ISPs. | ISPbox combines ISP billing, provisioning, network monitoring, customer service and field operations in one dashboard. |
| Rating on G2 | 0.0 out of 5 from 0 reviews | 0.0 out of 5 from 0 reviews |
| Self-hosting | The licence describes cloud access and does not grant a self-hosted deployment option. | The maker told Reddit users that self-hosting is not offered, although customers can run local FreeRADIUS with ISPbox synchronization. |
| Support | The maker provides bilingual documentation and lists support by email at [email protected] and by phone at +39 080 999 6171. | The listed plan includes priority email support, and the site also describes support ticketing and a customer-facing help portal. |
| Support desk | Tickets and activities record requests, replies, assignments and status changes in an operational history. | Tickets show connection state, balance, linked service and activity history, and can create field visits directly. |
ISP Billing plans
- ISP Billing FreeFree
- ISP Billing Lite€49 a month
- ISP Billing Gold€99 a month
ISPbox plans
- ISPbox$25 a month
- ISPbox (all features)$25 a month
Pick ISP Billing if…
ISP Billing is intended for internet service providers managing customers, services, billing, support, and network operations. It suits providers that want customer self-service for payments, tickets, documents, and quotes.
Pick ISPbox if…
ISPbox is intended for ISPs and WISPs managing subscribers, network infrastructure, billing, and field operations. It may suit providers that want subscriber tools alongside monitoring and provisioning.