InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs Oracle Service
Oracle Service
7.5#9 in customer self-service softwareFrom $70 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | InvGate Service Desk | Oracle Service |
|---|---|---|
| Founded | 2009 | 1977 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Austin, Texas, USA |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. |
| Knowledge management | The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload. | Oracle provides knowledge authoring, search, guided knowledge, proactive answers, translation and generative article assistance. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 3.9 out of 5; review page does not state a review count |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.3 out of 5 from 78 ratings |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.5 out of 5 from 13 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 8.2 out of 10 from 238 reviews and ratings |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Oracle Service plans
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick Oracle Service if…
It suits organizations seeking web-based enterprise service request management with customer access, automated tickets, SLA handling, and API connectivity.