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Intercom vs Webex App

Intercom

8.5#9 in chatbot buildersFrom $19 a month
AndroidiOSWeb
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Webex App

7.8#2 in ai customer service agentsFree plan
Free planAndroidiOSWebmacOS
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What both publish

FactIntercomWebex App
Founded20111984
Free planNoYes
HeadquartersSan Francisco, California, United StatesSan Jose, California, United States
Supported platformsMessenger supports web, iOS, and Android experiences.web,windows,macos,ios,android

Intercom plans

  • Essential$19 a month
  • Advanced$85 a month
  • Expert$132 a month
  • Fin AI Agent$0.99, paid once
  • Fin AI Agent with existing helpdesk$0.99, paid once
  • Fin Voice$1.99, paid once

Webex App plans

  • Webex FreeFree
  • Webex MeetPriced on request
  • Webex Meet—
  • Webex Suite—
  • Webex SuitePriced on request
  • Webex EnterprisePriced on request

Pick Intercom if…

Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.

Pick Webex App if…

Teams that want meetings and messaging on multiple device types; Groups beginning with no-cost meetings for up to 100 attendees; Organizations seeking higher limits on a paid plan

Charts they share