Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs SmartDesk
What both publish
| Fact | Intercom | SmartDesk |
|---|---|---|
| Founded | 2011 | SmartDesk says it was established in 2024. |
| Free plan | No | No |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
SmartDesk plans
- Starter$399 a month
- Pro$899 a month
- Enterprise$1,999 a month
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick SmartDesk if…
You want what its maker publishes above — check its page for the details.