Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs ProProfs Help Desk
ProProfs Help Desk
6.9#45 in help desk softwareFrom $29.99 a monthFree planAPI
VisitWhat both publish
| Fact | Intercom | ProProfs Help Desk |
|---|---|---|
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Santa Monica, California, USA |
| Paid from | 29 | 23.88 |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
ProProfs Help Desk plans
- Free PlanFree
- Essentials$29.99 a month
- Business$29.99 a month
- Business Complete Elite$179.97 a month
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick ProProfs Help Desk if…
It suits support teams that want a shared inbox, automated ticket handling, and a customer portal. The free plan is listed for a single agent, while paid plans offer different seat and ticket allowances.