Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs osTicket
What both publish
| Fact | Intercom | osTicket |
|---|---|---|
| Free plan | No | Yes |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
osTicket plans
- Open Source Free DownloadFree
- Cloud-hosted$12 a month
- 4-hour Training and Onboarding Session via Zoom$999, paid once
- osTicket Premium Business Support$12,500 a year
- osTicket Enterprise On-Call Support$25,000 a year
- Virtual AppliancePriced on request
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick osTicket if…
It suits teams seeking an open-source ticketing system they can self-host or use through cloud hosting, with automated routing and configurable ticket forms.