incident.io vs ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
6.5 #13 in IT Knowledge Base Software
About ManageEngine ServiceDesk Plus| incident.io | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | $15/mo | $13/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web | Android, iOS, Linux, macOS, Web, Windows |
| Free plan | Yes | Yes |
| Paid from | 15 /user/mo | — |
| On-call scheduling | Yes | — |
| Escalation policies | Yes | — |
| Status page | advanced | — |
| Post-incident reviews | Yes | — |
| Stakeholder updates | Yes | — |
| ChatOps incident actions | Yes | — |
Both are listed in Best IT Incident Management Software. On Everything Xiaomi, incident.io scores higher on our published basis.