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HESK vs Intercom

HESK

7.5#32 in help desk softwareFrom $29.99 a month
Free planWebSelf-hosted
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Intercom

8.5#9 in chatbot buildersFrom $19 a month
AndroidiOSWeb
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What both publish

FactHESKIntercom
Founded20052011
Free planYesNo
HeadquartersNovo mesto, SloveniaSan Francisco, California, United States

HESK plans

  • Hesk Cloud$29.99 a month
  • Hesk Cloud Pro$49.99 a month
  • Hesk Cloud MAX$99.99 a month
  • Hesk FreeFree
  • Hesk Website License$49.99, paid once
  • Hesk Advanced License$199.99, paid once

Intercom plans

  • Essential$19 a month
  • Advanced$85 a month
  • Expert$132 a month
  • Fin AI Agent$0.99, paid once
  • Fin AI Agent with existing helpdesk$0.99, paid once
  • Fin Voice$1.99, paid once

Pick HESK if…

You want what its maker publishes above — check its page for the details.

Pick Intercom if…

Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.

Charts they share