HelpKit
7.5#39 in knowledge base softwareAndroidiOSWebAPI
VisitHelpKit vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | HelpKit | Zendesk Guide |
|---|---|---|
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | The site names Slack notifications, embedded Intercom, HubSpot and Crisp live chat widgets, and the HelpKit MCP server for Claude, ChatGPT and Cursor. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Paid from | 19 | 55 |
| Publishing audience | both | both |
HelpKit plans
- Starter$19 a month
- Business$39 a month
- Professional$79 a month
- HelpKit AI Chatbot$49 a month
- Custom planPriced on request
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick HelpKit if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.