Help Lightning Remote Assistance
6.1#5 in remote visual support softwareAndroidiOSWebmacOS
VisitHelp Lightning Remote Assistance vs XMReality Remote Guidance
XMReality Remote Guidance
7.1#2 in remote video support softwareFrom $35 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Help Lightning Remote Assistance | XMReality Remote Guidance |
|---|---|---|
| Guest access | People outside the company can join a Help Thread from a link without downloading an app. | People receiving support can join from a link in their mobile browser without an account or software download. |
| Headquarters | Birmingham, Alabama, USA | Linköping, Sweden |
| Integrations | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Intended users | The company describes its service for field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | Help Lightning provides live remote expert guidance and Help Threads that preserve what happened during a support interaction. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Support | Existing customers can open the Help Center after signing in or email [email protected]. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Help Lightning Remote Assistance plans
- Enterprise licensePriced on request
XMReality Remote Guidance plans
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
Pick Help Lightning Remote Assistance if…
It is aimed at field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. It also suits teams that need to keep support interaction details and prior work together.
Pick XMReality Remote Guidance if…
It suits technical helpdesk teams, inspectors, auditors, and trainers who need to guide on-site workers remotely. It can also fit organizations using the listed business integrations.