Help Lightning Remote Assistance
6.1#5 in remote visual support softwareAndroidiOSWebmacOS
VisitHelp Lightning Remote Assistance vs OnSight RVX
OnSight RVX
7.0#3 in remote video support softwareFrom $29 a monthAndroidiOSWeb
VisitWhat both publish
| Fact | Help Lightning Remote Assistance | OnSight RVX |
|---|---|---|
| Headquarters | Birmingham, Alabama, USA | Miami, Florida, US |
| Integrations | The product page names Salesforce, ServiceNow, Teams, Zoom, and SharePoint among the systems it works with. | The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan. |
| Intended users | The company describes its service for field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. | The page names field-service companies, HVAC, solar and heat-pump installers, social-housing and property teams, insurers, utilities, and manufacturers as users. |
| Live guidance | Experts can annotate, zoom, freeze, capture, or record the live camera view. | Experts can draw, circle, point, and add text on live video, which the customer sees in real time. |
| Purpose | Help Lightning provides live remote expert guidance and Help Threads that preserve what happened during a support interaction. | OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely. |
| Support | Existing customers can open the Help Center after signing in or email [email protected]. | Hostcomm says it replies to product questions within one business day and offers phone support. |
Help Lightning Remote Assistance plans
- Enterprise licensePriced on request
OnSight RVX plans
- Starter$29 a month
- Business$59 a month
- Enterprise$90 a month
Pick Help Lightning Remote Assistance if…
It is aimed at field service organizations and call centers seeking to improve first-time fix rates, workforce capacity, and customer satisfaction. It also suits teams that need to keep support interaction details and prior work together.
Pick OnSight RVX if…
It suits field-service, HVAC, solar, property, insurance, utility, manufacturing, and social-housing teams. It is useful when experts need live visual guidance, captures, measurements, or remote surveys.