Guzli
8.6#8 in chatbot buildersFrom $29.99 a monthFree planWebAPIExtension
VisitGuzli vs Viotalk
What both publish
| Fact | Guzli | Viotalk |
|---|---|---|
| Analytics | Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution. | The product tracks calls, resolutions, average handling time, handoffs, intent and sentiment. |
| Audience | Guzli describes Hobby as suited to small businesses and side projects, Standard to growing businesses needing team collaboration, and Pro to businesses requiring advanced features. | The site presents the service for business teams, including healthcare, restaurants, education, sales teams, and customer support. |
| Company legal name | The site footer identifies the maker as Guzli Inc. | LinkedIn lists the company as VIOTALK LLC. |
| Human handoff | The helpdesk supports handing conversations to staff with conversation context available to the team. | The agent platform supports transferring conversations to a human agent or support team. |
| Integrations | Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk. | The site describes connecting MCP servers and tools such as CRMs, calendars, and internal systems; it does not name specific third-party integration products on that page. |
| Product | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. | Viotalk combines AI voice agents, programmable voice, SMS, messaging, phone numbers, APIs, and a workspace dashboard. |
| Security | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. | The privacy policy says Viotalk uses SOC 2-aligned practices, encryption in transit and at rest, and workspace role-based access controls. |
| Support | Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise. | The pricing page lists custom enterprise support, while the terms say documentation and community support are available and priority SLAs apply as agreed for paid and enterprise plans. |
| What it does | Guzli provides configurable AI agents for customer support and sales conversations across website chat, email and phone. | Viotalk provides AI voice agents, programmable voice, SMS and messaging, phone numbers, APIs, and a workspace dashboard. |
Guzli plans
- FreeFree
- Agent Phone Plan$29.99 a month
- Hobby$39 a month
- Standard$119 a month
- Pro$399 a month
- EnterprisePriced on request
Viotalk plans
- Pay-as-you-goFree
- Outbound voice$0.01 a month
- Inbound voice$0.01 a month
- SMS$0.02 a month
- Local number$2 a month
- Voice + SMS number$2.50 a month
Pick Guzli if…
Hobby is described as suited to small businesses and side projects, while Standard is aimed at growing businesses needing team collaboration. Pro is for businesses requiring advanced features; Enterprise offers custom limits and rates.
Pick Viotalk if…
Viotalk suits business teams that want voice agents alongside voice, SMS, and WhatsApp workflows. Its listed use cases include healthcare, restaurants, education, sales, and customer support.