GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs Propel Complaint Handling
Propel Complaint Handling
6.5#6 in complaint management softwareFrom $10,150 a yearAndroidiOSWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | Propel Complaint Handling |
|---|---|---|
| Compliance | The product says it is pre-configured for Housing Ombudsman, LGSCO and SPSO complaint handling frameworks, with aligned timers, workflows and reports. | Propel says it is SOC 2 Type II compliant and that its report is available upon request. |
| Headquarters | Oakham, Rutland, UK | Redwood City, California, United States |
| Integrations | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. | Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread. |
| Security | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. | Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce. |
| Support | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. | Propel pricing information says each license includes technical support from experts and on-demand digital training resources. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Propel Complaint Handling plans
- Small$10,150 a year
- Medium$50,500 a year
- Large—
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick Propel Complaint Handling if…
It suits quality and regulatory teams that need to connect customer complaints with investigations, supplier actions, and FDA reporting. Mobile access supports users handling approvals, workflows, and collaboration on Apple or Android devices.