GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitGovMetric CaseTracker vs IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management
6.8#1 in data marketplace softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | GovMetric CaseTracker | IQVIA SmartSolve Complaint Management |
|---|---|---|
| Founded | 2006 | 2016 |
| Headquarters | Oakham, Rutland, UK | Durham, North Carolina, USA |
| Hosting | CaseTracker is delivered as a public-cloud SaaS service and the product page states AWS hosting with data stored and processed in the EU/UK (Ireland). | The fact sheet describes SmartSolve as an AI-enabled, Microsoft Azure-based platform. |
| Intake channels | Cases can be logged via web, email, telephone, post, face-to-face or mediated e-forms, and customers can track progress through a secure online portal. | Intake supports web forms, a secure quality portal, ERP or CRM feeds, customer web portals and IQVIA Vigilance Detect social-media monitoring. |
| Purpose | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. |
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
IQVIA SmartSolve Complaint Management plans
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.
Pick IQVIA SmartSolve Complaint Management if…
SmartSolve Complaint Management is intended for life sciences organizations handling global complaints, regulatory reporting, and post-market surveillance. Its Quality intake portal is intended for field personnel and extended demand-chain partners, including healthcare professionals, clinical investigators, and customers.