Gorgias
7.1#6 in ai customer service agentsAndroidiOSWebAPI
VisitGorgias vs Voiceflow
What both publish
| Fact | Gorgias | Voiceflow |
|---|---|---|
| Company history | Gorgias says it was founded in Paris in 2015. | The company says it began with Alexa and Google interactive-story experiments in a dorm room and later expanded to voice, chat and connected-device experiences. |
| Data protection | Gorgias says app data is sent over HTTPS TLS-encrypted connections and that it maintains continuous encrypted backups. | The security page describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. |
| Founded | 2015 | 2019 |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Security controls | Gorgias lists user roles and permissions, conversation and action history, and two-factor authentication among its security features. | The security page describes encryption at rest and in transit, customer-managed keys, multi-region backups, vulnerability scanning, penetration tests, SSO, WAF and DDoS protection. |
Gorgias plans
No prices published.
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Gorgias if…
Gorgias is intended for ecommerce customer experience teams handling customer messages across multiple channels. It may suit teams that want Shopify details in tickets and tools for routing and automating support work.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.