Go Help Desk
5.9#20 in customer support softwareWebAPISelf-hosted
VisitGo Help Desk vs Znuny
What both publish
| Fact | Go Help Desk | Znuny |
|---|---|---|
| Deployment | It runs with PostgreSQL and a Go binary and provides a Docker Compose quick start. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Integrations | The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | Go Help Desk is an open-source ticket management system for support teams to submit, track, triage, respond to, and resolve requests on their own infrastructure. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| SLA management | Yes | Znuny tracks service-level deadlines, alerts staff as limits approach and highlights overdue tickets. |
Go Help Desk plans
No prices published.
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
Pick Go Help Desk if…
You want what its maker publishes above — check its page for the details.
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.