
GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
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| Fact | GLPI | Tessio |
|---|---|---|
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | The knowledge base supports self-service articles and an Ask Tess answer box over the knowledge base. |
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Tessio suits service desk teams seeking a self-hosted alternative to established ITSM platforms. It is also relevant to teams wanting ticket automation and an AI assistant with AI disabled by default.