GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.5#19 in it sla management softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | GLPI | SmartSuite Enterprise Service Desk |
|---|---|---|
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | The REST API can retrieve, read, update, and delete solution data, while webhooks can deliver events to external systems. |
| API limits | Client-credentials authentication is restricted to the inventory scope; other API resources require an authenticated user. | The documented API rate is 5 requests per second per user, falling to 2 requests per second after the allowance is exceeded; requests above 125% of the monthly allowance are denied. |
| Authentication | Supported external authentication sources include LDAP, mail servers, CAS, X.509 certificates and web-server delegation. | The security page says SSO supports SAML 2.0 or OIDC with providers including Microsoft Entra ID, Okta, and Ping Federate, while SCIM supports automated user provisioning and de-provisioning. |
| Documentation | Documentation covers administrator, user, developer, agent and plugin workflows, with installation, command-line, API and contribution guidance. | The public developer portal includes endpoint references, authentication, errors, rate limits and webhook documentation, while the Help Center has an API collection with 11 articles. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
| Licence | GLPI is distributed under GPL-3.0-or-later and remains free and open source. | The terms grant a non-exclusive, non-transferable right to use the hosted service during the subscription term and identify SmartSuite technology as proprietary. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | SmartSuite ESM brings HR, Facilities, Finance, Legal/Compliance, and other internal services into one connected service experience. |
| Rating on Apple App Store | 3.4 out of 5 from 7 ratings | 3.9 out of 5 from 68 ratings |
| Rating on Capterra | 4.5 out of 5 from 41 reviews | 5.0 out of 5 from 26 reviews |
| Rating on G2 | 4.5 out of 5 from 42 reviews | 4.6 out of 5 from 90 reviews |
| Rating on GetApp | 4.5 out of 5 from 41 reviews | 5.0 out of 5 from 26 reviews |
| Rating on Google Play | 3.8 out of 5 from 302 reviews | 3.5 out of 5 from 86 reviews |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
SmartSuite Enterprise Service Desk plans
- Team$15 a month
- Professional$32 a month
- EnterprisePriced on request
- SignaturePriced on request
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick SmartSuite Enterprise Service Desk if…
It suits organizations that want a shared portal and workflows for internal service requests across departments. The listed capabilities also fit teams needing approval records, SLA tracking, and configurable routing.