GitBook
8.4#7 in knowledge base softwareFrom $65 a monthFree planWebAPI
VisitGitBook vs Shelf
What both publish
| Fact | GitBook | Shelf |
|---|---|---|
| Integrations | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. | The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. |
| Product | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. | Shelf turns enterprise documents, files, and other knowledge sources into structured, contextualized information for people and AI. |
| Security | GitBook's Trust Center lists SOC 2 Type II and ISO 27001:2022 compliance. | Shelf’s technology page states that it is SOC 2 Type II certified and uses TLS 1.2+ in transit and AES-256 encryption at rest. |
| Support | GitBook provides product support through [email protected] and offers sales contact and demos. | Shelf’s Salesforce app guide directs customers to their Shelf Account Manager or [email protected] for assistance. |
GitBook plans
- FreeFree
- Premium$65 a month
- Ultimate$249 a month
- EnterprisePriced on request
Shelf plans
- EnterprisePriced on request
Pick GitBook if…
GitBook suits teams that need to write and publish product documentation, especially those using Git-based review workflows or needing different access levels for readers. Its individual Free plan is limited to one user.
Pick Shelf if…
Shelf targets business and knowledge-management teams through its AI Knowledge Management offering. Its AI Data Layer and SDKs are aimed at technical teams building on existing applications or AI experiences.