Genesys Workforce Engagement Management
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VisitGenesys Workforce Engagement Management vs LiveAgent
What both publish
| Fact | Genesys Workforce Engagement Management | LiveAgent |
|---|---|---|
| Company ownership | Crunchbase lists Genesys as acquired by Permira. | The footer identifies Quality Unit, LLC as the company. |
| Founded | 1990 | 2004 |
| Headquarters | Menlo Park, California, United States | Bratislava, Slovakia |
Genesys Workforce Engagement Management plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28
- Genesys Cloud 1 + Workforce Engagement Management add-on£42
- Genesys Cloud CX 3$155
LiveAgent plans
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
Pick Genesys Workforce Engagement Management if…
WEM is intended for contact centre agents, supervisors, planners, and managers who need forecasting, scheduling, performance, quality, or reporting capabilities.
Pick LiveAgent if…
LiveAgent suits customer-support teams that need to manage several channels from one inbox. Its listed features also serve teams seeking ticket automation, SLA management, a help center and customer portal.