Genesys Cloud Workforce Management
6.7#17 in capacity planning softwareFrom $155 a monthAndroidiOSWebAPI
VisitGenesys Cloud Workforce Management vs Workforce.com
Workforce.com
7.9#1 in forecasting softwareFrom C$12.80 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud Workforce Management | Workforce.com |
|---|---|---|
| Founded | 1990 | 2012 |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Official integrations include ADP, Azure, Gusto, Indeed, QuickBooks, Oracle, Paychex, Paycom, Shopify, Square, Toast, UKG, Workday and Xero. |
Genesys Cloud Workforce Management plans
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Workforce.com plans
- All-in-One Plan (Canada)C$12.80 a month
- All-in-OnePriced on request
- HRPriced on request
- PayrollPriced on request
- SchedulingPriced on request
Pick Genesys Cloud Workforce Management if…
It is intended for contact-center planners, forecasters, managers, and supervisors who need to align staffing with business goals and employee flexibility. It also suits teams needing schedule adherence and intraday capacity management.
Pick Workforce.com if…
Workforce.com may suit shift-based employers in hospitality, retail, or care that need scheduling, HR, and payroll tools together. Its mobile app is available to staff using phones or tablets.