Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Zammad
What both publish
| Fact | Genesys Cloud CX | Zammad |
|---|---|---|
| Company facts | Genesys is privately held, headquartered in Menlo Park, California, and LinkedIn lists 5,001–10,000 employees. | LinkedIn lists Zammad GmbH as a privately held Berlin company founded in 2015 with 11–50 employees. |
| Founded | Gartner lists Genesys as founded in 1990. | 2016 |
| Headquarters | Menlo Park, California, United States | Berlin, Germany |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios. |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | 5.0 out of 5 from 1 rating |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.6 out of 5 from 7 reviews |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.5 out of 5 from 10 reviews |
| Self-hosting | Genesys Cloud is presented as a hosted cloud subscription with web and desktop clients rather than a self-hosted deployment. | Self-hosted Zammad runs on the customer’s servers, with the customer responsible for updates, backups and availability. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Zammad plans
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Zammad if…
You want what its maker publishes above — check its page for the details.