Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs YundaDesk
What both publish
| Fact | Genesys Cloud CX | YundaDesk |
|---|---|---|
| Headquarters | Menlo Park, California, United States | Shenzhen, Guangdong, China |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets. |
| Public API | The Genesys Cloud Platform API can control all aspects of a Genesys Cloud environment, including provisioning, configuration and integrations. | The custom API accepts signed JSON message posts and sends agent or AI replies to a customer callback URL with idempotency handling. |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 0.0 out of 5 from 0 reviews |
| Rating on Google Play | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate | No rating or review count was displayed on the opened listing |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
YundaDesk plans
- FreeFree
- Starter$20 a month
- Pro$200 a month
- EnterprisePriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick YundaDesk if…
You want what its maker publishes above — check its page for the details.