Genesys Cloud CX vs Traceflow

Genesys Cloud CX plans

• Genesys Cloud CX 1$75 a month
• Genesys Cloud CX 2$115 a month
• Genesys Cloud CX 3$155 a month
• Genesys Cloud CX 4$240 a month

Traceflow plans

• FreeFree

Pick Genesys Cloud CX if…

Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.

Pick Traceflow if…

Traceflow may suit sales, marketing, e-commerce, and SaaS teams that want email activity and website behavior in one customer journey timeline. It is also relevant to teams looking for website analytics and heatmaps alongside email activity.