Genesys Cloud CX vs Traceflow
| Genesys Cloud CX | Traceflow | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | No |
| Paid from | $75/mo | Free |
| Open source | No | No |
| Platforms | Web, Windows, macOS, iOS, Android | api, Web |
| Free plan | No | Yes |
| Channel coverage | — | cross-channel |
| Journey mapping | — | Yes |
| Identity resolution | — | Yes |
| Data export | — | Yes |
Both are listed in Best Customer Journey Analytics Software. On Everything Xiaomi, Genesys Cloud CX scores higher on our published basis.