Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Text.com
What both publish
| Fact | Genesys Cloud CX | Text.com |
|---|---|---|
| Encryption | Encryption details are not stated on the supplied pages. | Connections to Text Services are encrypted with 256-bit TLS versions 1.2 and 1.3. |
| Founded | Gartner lists Genesys as founded in 1990. | 2002 |
| Headquarters | Menlo Park, California, United States | Wrocław, Poland |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Listed integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Text.com plans
- Essential$19 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Text.com if…
Text may suit ecommerce and SaaS teams that need customer support tools alongside workflows, profiles, and analytics. Teams using AI assistants or commerce integrations may also find its MCP and connectivity options relevant.