
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
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| Fact | Genesys Cloud CX | Tendfor Contact Center |
|---|---|---|
| CRM integrations | Official integrations include Salesforce and ServiceNow, with additional systems connected through AppFoundry and open APIs. | The maker names Microsoft Dynamics 365 and Salesforce as CRM and business-system integrations. |
| Founded | Gartner lists Genesys as founded in 1990. | 2010 |
No prices published.
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
You want what its maker publishes above — check its page for the details.