Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Oracle Service
Oracle Service
7.5#9 in customer self-service softwareFrom $70 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Oracle Service |
|---|---|---|
| Encryption | Encryption details are not stated on the supplied pages. | Oracle states that customer data is encrypted at rest and in transit, with inbound traffic protected by TLS or SFTP. |
| Founded | Gartner lists Genesys as founded in 1990. | 1977 |
| Headquarters | Menlo Park, California, United States | Austin, Texas, USA |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. |
| Rating on Apple App Store | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate | 4.3 out of 5 from 391 ratings |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.5 out of 5 from 13 reviews |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 3.9 out of 5; review page does not state a review count |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 1,189 ratings | 4.3 out of 5 from 78 ratings |
| Rating on Google Play | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate | 3.9 out of 5 from 10,600+ reviews |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Oracle Service plans
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Oracle Service if…
It suits organizations seeking web-based enterprise service request management with customer access, automated tickets, SLA handling, and API connectivity.