Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Luware Nimbus
Luware Nimbus
8.1#14 in call center softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | Luware Nimbus |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2010 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Zurich, Switzerland |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The product connects to CRM and ticketing systems through Power Automate, and offers Power BI/OData reporting, website widgets and CRM screen pops. |
| Public API | The Genesys Cloud Platform API can control all aspects of a Genesys Cloud environment, including provisioning, configuration and integrations. | A public REST API manages Nimbus users, services, virtual users and license contingencies. |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.4 out of 5 from 7 reviews |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.4 out of 5 from 8 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 1,189 ratings | No reviews yet; the product page reports no peer rating |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Luware Nimbus plans
- Nimbus CapturePriced on request
- Advanced RoutingPriced on request
- Contact CenterPriced on request
- Attendant ConsolePriced on request
- Enterprise RoutingPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Luware Nimbus if…
Nimbus suits organizations running customer-facing or internal service operations, from helpdesks and receptions to large contact centers. It is aimed at teams using Microsoft Teams that need call routing, digital channels, and workflow analytics.