Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Issabel
What both publish
| Fact | Genesys Cloud CX | Issabel |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2017 |
| Free plan | No | Yes |
| Headquarters | Menlo Park, California, United States | Coral Springs, Florida, USA |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Contact Center supports AI provider integrations including OpenAI, Anthropic, and Groq, plus APIs and webhooks for connecting third-party systems. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Issabel plans
- Issabel Network$8.33 a month
- Advanced reports$20 a month
- Voice Agent License$29 a month
- Omnichannel Agent License$39 a month
- OpenAI Integration$50 a month
- 24/7 Support$250 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Issabel if…
You want what its maker publishes above — check its page for the details.