GainTrace
7.5#1 in customer health score softwareFrom $82 a monthFree planWebAPISelf-hosted
VisitGainTrace vs iQcadence
What both publish
| Fact | GainTrace | iQcadence |
|---|---|---|
| Health scoring | Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours. | Its proprietary 26-factor health scoring model uses recency decay, plateau detection, and trend acceleration and is transparent and adjustable. |
| Integrations | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. | Available integrations are Salesforce, HubSpot, Stripe, Slack, Microsoft Teams, email, webhooks, and the REST API; Zendesk and Intercom are listed as coming soon. |
| Support | The company says support is handled by the founders and that support email is answered within one business day. | The site says demo and contact requests receive a response within one business day. |
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
iQcadence plans
- Starter$49 a month
- Team$79 a month
- Business$149 a month
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.
Pick iQcadence if…
iQcadence is aimed at SaaS founders and small customer-success teams, including teams of 1–15 and those outgrowing spreadsheets. It suits teams seeking account health scoring, risk alerts, and customer-success reporting.