Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs Sugar Serve
Sugar Serve
7.7#26 in help desk softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Front | Sugar Serve |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2013 | 2004 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 4.0 out of 5 from 76 ratings |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 5.0 out of 5 from 1 review |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.5 out of 5 from 37 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 3.7 out of 5 from 458 reviews |
| Rating on Trustpilot | 1.8 out of 5 from 297 reviews | 1.5 out of 5 from 146 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | 9.0 out of 10 from 3 reviews |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Sugar Serve plans
- Serve—
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick Sugar Serve if…
It suits support teams needing case handling, omnichannel engagement, SLA management, portals, automation, and API access. Organizations should assess whether 10,000 contacts and multiple CRM integrations match their requirements.