Freshservice
7.9#1 in hr case management softwareFrom $19 a monthAndroidiOSWebAPI
VisitFreshservice vs LICENSEWARE
LICENSEWARE
8.0#1 in it vendor management softwareFrom $3.36 a yearFree planWebAPILinuxmacOS
VisitWhat both publish
| Fact | Freshservice | LICENSEWARE |
|---|---|---|
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists LICENSEWARE as a privately held software-development company with 11–50 employees. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Licenseware states that it has SOC 2 Type 1 and Type 2 certification and follows GDPR obligations. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | The Knowledge Center contains platform, upload, account, security, integration, reporting, project and support articles. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Supported sources include Lansweeper, Microsoft SCCM, Flexera, Snow, ServiceNow, vCenter, BigFix, MAP Toolkit, IBM HMC and many CSV, export and script formats. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | The End User Licence Agreement identifies Licenseware Technology Services S.R.L. as licensor and governs use of the software, indicating a proprietary SaaS licence. |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 0.0 out of 5 from 0 reviews |
Freshservice plans
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
LICENSEWARE plans
- PAYG$1 a month
- Chill$150 a month
- Core$3.36 a year
- FreeFree
- Pay as you go$1, paid once
- AdvancedPriced on request
Pick Freshservice if…
Freshservice suits IT teams managing employee support, assets, and IT operations. It also describes service management for enterprise departments such as HR and Legal.
Pick LICENSEWARE if…
LICENSEWARE is intended for SAM and IT asset managers, procurement leads, compliance teams, consulting partners, and resellers. It suits organizations seeking software inventory and licensing analysis across multiple data sources.