
Freshsales
9.1#5 in crm softwareFrom $108 a yearFree planAndroidiOSWebAPI
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| Fact | Freshsales | Workbench |
|---|---|---|
| Integrations | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. | Workbench connects to Salesforce organizations via Force.com APIs and can use Salesforce OAuth login or a session ID. |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | Salesforce does not support Workbench; the maker directs community support requests to Stack Overflow and provides documentation and issue reporting links. |
Freshsales may suit sales teams that need lead tracking, customer communications, and deal pipeline management. Its mobile apps include offline tools for working away from a connection.
Workbench may suit Salesforce administrators and developers who need browser-based access to organization data and metadata through supported APIs. It is not intended for production data or performance-intensive work.