Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs Sympoq
What both publish
| Fact | Freshdesk | Sympoq |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2007 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Included agent seats | 1 | 3 |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
Sympoq plans
- FreeFree
- Team€49 a month
- Premium€89 a month
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick Sympoq if…
You want what its maker publishes above — check its page for the details.