
Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
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| Fact | Freshdesk | Hoopla |
|---|---|---|
| Founded | 2010 | 2010 |
| Headquarters | San Mateo, California, United States | Millbrae, California, United States |
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Hoopla suits competitive teams that want performance visibility and recognition, including sales, customer success, customer support, and call-center groups. It may appeal to organizations that want to show team activity on TVs and mobile devices.