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Freshdesk vs Hoopla

Freshdesk logo

Freshdesk

8.2#10 in help desk softwareFrom $19 a month
Free planAPI
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Hoopla

6.3#12 in customer service gamification software
AndroidiOSWebAPI
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What both publish

FactFreshdeskHoopla
Founded20102010
HeadquartersSan Mateo, California, United StatesMillbrae, California, United States

Freshdesk plans

  • Free programFree
  • Growth$19 a month
  • Pro$55 a month
  • Enterprise$89 a month

Hoopla plans

  • HooplaPriced on request

Pick Freshdesk if…

Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.

Pick Hoopla if…

Hoopla suits competitive teams that want performance visibility and recognition, including sales, customer success, customer support, and call-center groups. It may appeal to organizations that want to show team activity on TVs and mobile devices.

Charts they share