Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Helplexa
What both publish
| Fact | Freshchat | Helplexa |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | London, United Kingdom |
| Included agent seats | 10 | 2 |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Helplexa says its iOS and Android apps provide push notifications, message replies and conversation assignment. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The Free plan includes email support; Starter includes email and chat support. |
| Team inbox | Team Inbox lets agents assign conversations individually or in bulk, use pre-saved replies, and assign, respond, and resolve conversations in one action. | The workspace supports conversation assignment, teams, status management, search and filtering, and internal notes. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Helplexa plans
- FreeFree
- Starter£14.99 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Helplexa if…
You want what its maker publishes above — check its page for the details.