Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs HelpBird
What both publish
| Fact | Freshchat | HelpBird |
|---|---|---|
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The maker describes Shopify installation and embedding on WordPress and Wix, and lists webhooks that can connect to Slack, Zapier, or a CRM. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The privacy policy states that connections use HTTPS/TLS, passwords are hashed with PBKDF2, webhooks are HMAC-signed, and production data access is restricted and gated behind 2FA. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The contact page states a typical response time of under four business hours; plan support ranges from email to priority or 24/7 support with SLA. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The maker advertises a 15-day trial with no credit card required and says it does not automatically charge after the trial. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
HelpBird plans
- Starter$3 a month
- Basic$9 a month
- Pro$29 a month
- Enterprise$99 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick HelpBird if…
You want what its maker publishes above — check its page for the details.