Fieldwork
7.5#4 in pest control softwareFrom $59 a monthAndroidiOSWebAPI
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Smart Service
8.3#5 in field service management softwareAndroidiOSWebAPI
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| Fact | Fieldwork | Smart Service |
|---|---|---|
| Company legal name | The service is operated by Fieldwork Software, LLC, registered in Illinois. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Customer portal | Customers can view service history, outstanding invoices and pay online through the portal. | Yes |
| Free plan | No | No |
| Headquarters | Niles, Illinois, United States | Dublin, Ohio, United States |
| Integrations | Official pages list QuickBooks Online, Google Maps, Zapier and API access depending on plan; SourceForge also lists PayPal and Stripe. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Licence | Terms grant a revocable, non-exclusive licence for internal business use and state that Fieldwork owns or licenses the service source code and other intellectual property. | The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. |
| Praise: support | Capterra and GetApp reviewers repeatedly describe Fieldwork support as responsive, helpful and easy to reach. | Reviewers frequently describe technical support as responsive, knowledgeable and effective at resolving issues. |
| Rating on Capterra | 4.9 out of 5 from 26 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.9 out of 5 from 26 reviews | 4.3 out of 5 from 269 reviews |
Fieldwork plans
- Startup$59 a month
- Business$79 a month
- Pro$99 a month
Smart Service plans
- Standard Subscription—
- Enterprise Subscription—
- Purchase Option—
- Standard Subscription (Cloud or Desktop)$129.99 a month
Pick Fieldwork if…
Fieldwork suits residential and commercial service teams, especially businesses in pest control, lawn care, and pool service. It may also fit teams that need offline mobile work orders or pesticide records and state usage logs.
Pick Smart Service if…
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.