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Field Ascend vs Field Force Tracker

What both publish

FactField AscendField Force Tracker
Offline useThe mobile app stores jobs, checklists, photos, signatures and time entries locally and queues them to sync when connectivity returns.Some job and scheduling data can be viewed without network access, and notes or photos can be queued until connectivity returns; inventory levels and live payments require a connection.
PurposeField Ascend helps elevator contractors manage maintenance visits, emergency repairs, inspections, dispatch, work orders, quotes, invoices and asset history in one field service platform.Field Force Tracker is field service management software for service businesses to manage customer data, schedule employee jobs, create estimates and invoices, track payments, and view operations.
SecurityThe security page says browser and mobile traffic uses HTTPS/TLS, data is encrypted at rest by managed database and document-storage platforms, and access is scoped by tenant and user permissions.The security page lists AES-256 encryption for stored data, audit logs, IP restrictions, two-factor authentication, monitoring, and regular penetration scanning.
SupportThe free trial includes email support, and the Custom plan offers more tailored onboarding support.The pricing page says subscriptions include 24/7 operations and support, upgrades, and enhancements; the support page lists weekday expert support hours of Monday through Friday, 8:30 a.m. to 5:30 p.m. EST.

Field Ascend plans

  • Free TrialFree
  • Pro Plan$13 a month
  • CustomPriced on request

Field Force Tracker plans

  • Starter Plan$59.99 a month
  • Professional Business Plans—

Pick Field Ascend if…

Field Ascend suits multi-user office and field teams at elevator contractors. The pricing page describes a three-user minimum and recommends a simpler tool for solo operators.

Pick Field Force Tracker if…

It is aimed at service businesses such as HVAC, plumbing, fire alarm, elevator, copier, and industrial equipment repair companies. It may suit teams whose technicians need mobile job, quote, and payment tools.

Charts they share